Orders

HOW CAN I PLACE AN ORDER?

Simply browse our collections, select your desired item, and proceed to checkout. Once your order is confirmed, you’ll receive an email confirmation within minutes.

CAN I CHANGE OR CANCEL MY ORDER?

If you need to make a change, please email hello@lowky.co.uk within 24 hours of placing your order. After this period, we may not be able to modify or cancel your order as it will already be processing.

Shipping & Delivery

HOW LONG DOES DELIVERY TAKE?

Delivery times vary depending on the item:

  • Designer-style items – estimated 10–21 working days

  • Trainers & footwear – estimated 10–15 working days

Please note: times are estimates and can vary depending on customs or supplier demand.

IS SHIPPING FREE WORLDWIDE?

Yes — all orders include free worldwide shipping.
We do not offer express or paid delivery upgrades.

WHICH COURIER DO YOU USE?

All LOWKY orders are shipped via Royal Mail with full tracking.
You’ll receive your tracking number within the first week after placing your order.

I HAVEN’T RECEIVED MY TRACKING NUMBER — WHAT SHOULD I DO?

If you haven’t received your tracking details after the first week, please email us at hello@lowky.co.uk and we’ll investigate and resend your tracking link.

Returns & Refunds

CAN I RETURN MY ORDER?

Yes — returns are accepted within 14 days of delivery if the item is unworn, unused, and in its original packaging.

HOW DO I REQUEST A RETURN?

Email hello@lowky.co.uk with your order number and reason for return. Our team will respond within 24–48 hours with instructions and the return address.

DO YOU OFFER FULL REFUNDS?

Refunds are issued minus a 10% processing fee to cover handling and fulfilment costs.
Alternatively, you can choose to receive store credit for the full amount.

WHO PAYS FOR RETURN SHIPPING?

Customers are responsible for return shipping costs. We recommend using a tracked courier and keeping proof of postage.

Products

ARE YOUR PRODUCTS RELIABLE?

Yes — we only sell reliable, brand-new products sourced from trusted international partners. Every item goes through strict quality checks before being shipped to you.

DO YOU SELL NEW OR USED ITEMS?

All of our products are brand new, never worn, and always delivered in their original packaging.

DO YOUR PRODUCTS COME WITH ORIGINAL PACKAGING?

Yes — all items are shipped with their factory packaging, such as dust bags, boxes, and tags (when supplied).

Sizing & Fit

HOW DO I CHOOSE THE RIGHT SIZE?

Sizes can vary slightly between brands, so we strongly recommend trying on the same model of shoe in-store before placing your order.

DOES LOWKY REFUND FOR SIZING ISSUES?

Please note that LOWKY does not offer refunds or exchanges for sizing issues, as each pair is ordered and fulfilled specifically for you.

Payments & Discounts

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major debit and credit cards, as well as Klarna, Apple Pay, and other secure checkout options.

DO YOU OFFER DISCOUNTS FOR LARGER ORDERS?

Yes — for bulk or multi-item purchases, please contact us at hello@lowky.co.uk for custom pricing options.

DO YOU OFFER DISCOUNT CODES OR PROMOTIONS?

From time to time, we run exclusive offers for our community.
Subscribe to our newsletter to receive 5% off your next order and stay updated on new drops.

General

WHERE ARE YOU BASED?

LOWKY is based in London UK, with fulfilment handled through our international warehouses and global partners.

HOW CAN I CONTACT YOU?

You can reach us at hello@lowky.co.uk — our customer care team is available Monday to Friday, 9 AM – 6 PM (GMT).

Still got a question?
Email us at hello@lowky.co.uk, and our team will get back to you within 24–48 hours.