This Privacy Policy explains how SUNDER CL LTD, trading as LOWKY, collects, uses, stores, and protects your personal information when you visit lowky.co.uk, make a purchase, or interact with our services. By using our website, you agree to the practices described in this policy. We are committed to protecting your privacy and handling your data responsibly, transparently, and securely.

1. WHO WE ARE

LOWKY is operated by SUNDER CL LTD, a company registered in London, United Kingdom.
For the purposes of the UK General Data Protection Regulation (UK GDPR), we act as the Data Controller responsible for determining how your personal information is processed.

If you have any questions about this policy or wish to exercise your rights, contact us here:

📧 hello@lowky.co.uk
📍 SUNDER CL LTD, London, United Kingdom

2. INFORMATION WE COLLECT

We may collect the following types of information when you use our website or services:

Information you provide directly:

Name
Email address
Shipping + billing address
Phone number
Payment information
Order details
Account information
Customer service messages or returns information

Information collected automatically:

IP address
Device details
Browser type
Location (approximate)
Pages visited and time spent
Traffic source (how you found us)
Usage patterns and site interactions

Cookies & tracking:

We use cookies to operate the site, improve functionality, analyse performance, and personalise content.
More details are available in our Cookie Policy.

3. HOW WE USE YOUR INFORMATION

We use your data to:

Process and deliver your orders
Manage payments securely
Provide customer support
Communicate order updates and confirmations
Improve our website and services
Personalise your shopping experience
Detect and prevent fraud
Send marketing updates (only if you opt in)
Maintain legal and accounting records

We only process your information where we have a lawful basis, such as fulfilling your order, legitimate business interests, or your consent.

4. LEGAL BASES FOR PROCESSING

Under UK GDPR, we rely on:

Contract – to fulfil your order
Consent – for marketing emails, cookies, etc.
Legitimate interests – improving services, fraud prevention
Legal obligations – tax, accounting, compliance

You may withdraw consent at any time.

5. SHARING YOUR DATA

We never sell your data. We only share it with trusted partners who help us operate our business:

Examples of third parties we may share data with:

Payment providers (Visa, Mastercard, Amex, Klarna, Apple Pay, Google Pay, Clearpay)
Shipping companies (Royal Mail, couriers)
Website + store platforms (WooCommerce, Hostinger)
Email & marketing platforms (Klaviyo)
Analytics + advertising platforms (Meta, Facebook, TikTok, Google Analytics)

Each partner is contractually required to protect your data and only use it for the purpose we specify.

6. MARKETING & COMMUNICATIONS

We only send marketing communications if you give explicit consent.

You may receive:

Product announcements
Promotions or offers
Updates about new collections

You can unsubscribe at any time using the link in our emails or by contacting hello@lowky.co.uk.

Transactional emails (order confirmations, shipping details, receipts) will still be sent even if you unsubscribe.

7. COOKIES & TRACKING TECHNOLOGIES

Cookies help us:

Remember your basket
Improve site speed and functionality
Monitor website performance
Show relevant ads on social platforms

You can disable cookies in your browser settings, but some features may not work properly.

8. DATA SECURITY

We take data security seriously. Our protections include:

SSL encryption across the whole site
Secure payment processing (PCI DSS compliant)
Restricted access to personal data
Encrypted storage
Regular platform updates and security checks

Although we use industry-standard measures, no online system can be guaranteed 100% secure.

9. DATA RETENTION

We keep your personal information only as long as necessary for:

Fulfilling orders
Customer service
Legal, tax, or accounting requirements

Order records are typically kept for six years under UK law.
Marketing data is stored until you unsubscribe.

10. INTERNATIONAL DATA TRANSFERS

Some third-party services may process data outside the UK.
When this happens, we ensure appropriate safeguards such as:

Standard Contractual Clauses (SCCs)
Adequacy decisions
Contractual data protection commitments

11. YOUR RIGHTS UNDER UK GDPR

You have the right to:

Access your data
Correct inaccurate information
Request deletion (where applicable)
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time

To exercise these rights, email: hello@lowky.co.uk

If you are dissatisfied, you can contact the ICO (Information Commissioner’s Office) at ico.org.uk.

12. CHILDREN’S PRIVACY

Our website is not intended for anyone under 16.
We do not knowingly collect children’s data.
If information was submitted by a child, please contact us for removal.

13. THIRD-PARTY LINKS

Our website may contain links to external sites. We are not responsible for how those websites handle data.
Always check their privacy policies before providing any personal information.

14. LEGAL DISCLOSURES

We may disclose personal information if required by law or to:

Respond to legal requests
Protect our rights
Investigate fraud
Enforce our Terms & Conditions

In the event of a merger or acquisition, your data may be transferred under the same protections described in this policy.

15. CHANGES TO THIS PRIVACY POLICY

We may update this policy periodically to reflect changes in our practices.
Updates will be posted on this page with a new revision date.
Continued use of our website means you accept the updated terms.

16. CONTACT US

If you have questions about this Privacy Policy or how we handle your data, contact us:

📧 hello@lowky.co.uk
📍 SUNDER CL LTD, London, United Kingdom

Your trust matters to us — and we are committed to protecting your personal information responsibly, securely, and transparently.